Changing/cancelling a booking

1/ CHANGES

Conditions for changing a booking

Changes can be made to all details provided upon booking.

For extra comfort and ease when you change a booking, you can either pay the extra or be refunded the difference. There’s no need to pay for an entirely new transfer.

 If you make changes that result in no change to the final price, such as changing the amount of luggage you’ll be bringing, your personal details or invoicing information, you’ll be directed straight to a booking confirmation page at the end of the process.

 If you make changes that result in a higher price than the original booking, such as increasing the number of passengers or switching from a shared taxi to a private taxi, you will be required to pay the difference.

 If you make changes that result in a lower price than the original booking, such as decreasing the number of passengers or switching from a private taxi to a shared taxi, you will be refunded the difference.

If you have an account and elected to save your card details, you will be refunded or debited the amount directly to or from the card in question.

You will receive an email confirming that your initial order has been cancelled as well as refunded.

 

Changing your taxi departing from Paris/Suburbs

You can change your taxi booking to a station or airport up to 2 hours prior to the beginning of your pick-up time slot.

 

Changing your taxi departing from an airport or station

You can change your taxi booking from a station or airport up to midnight on the day following your train or flight expected arrival time. This flexibility means your taxi adapts to your circumstances (delayed flight/train). Simply activate your transfer upon arriving at the airport or station, and your taxi will arrive to pick you up.

 

2/ CANCELLATION

Booking cancellation conditions

G7 Sharing gives you extra flexibility, allowing you to cancel your booking within hours of your transfer: you can cancel up to 2 hours beforehand at no extra cost. For even more flexibility, add a Premium cancellation add-on to your booking (+ €2).

The initial payment will be refunded within a maximum of 72 hours (plus any individual extra bank processing times) to the debit card used for payment. You will receive an email confirming that your initial order has been cancelled as well as refunded.

 

Departing from Paris/Suburbs

 You can cancel your taxi booking departing from Paris/Suburbs up to 2 hours before your departure. You will receive a full refund.

 If you choose a cancellation add-on, you can cancel up to 40 minutes prior to the beginning of your pick-up time slot. You will receive a full refund.

 

Departing from an airport or station

 You can cancel your taxi booking departing from Paris/Suburbs up to 2 hours before your departure. You will receive a full refund.

 If you purchase the Premium cancellation add-on, you can cancel up to midnight on the day following your train or flight expected arrival time (handy in the event of delays). You will receive a full refund.

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