Terms and conditions
G7 Sharing terms and conditions
1/ PURPOSE OF THE CONTRACT
For the duration of the contract, the company AGENCE VOYAGES ET BUSINESS registered with the RCS [Registry of Trade and Commerce] of NANTERRE under number 379 993 553 with head office located at 22-28, rue Henri Barbusse – 92110 Clichy, operating under the trade name G7 SHARING, hereinafter referred to as the SERVICE PROVIDER, shall supply a shared taxi service to the CLIENT, whether private or professional, with a view to transporting the CLIENT:
- From the address specified by the CLIENT located within the Zone (including Paris and the following municipalities and locations: Paris, Antony, Arcueil, Asnières, Aubervilliers, Bagneux, Bagnolet, Bois Colombes, Bois De Boulogne, Bois de Vincennes, Bondy, Boulogne-Billancourt, Bourg La Reine, Cachan, Champigny-Sur-Marne, Charenton, Chatenay-Malabry, Chatillon, Chaville, Clamart, Clichy, Colombes, Courbevoie, Créteil, Fontenay Aux Roses, Fontenay-sous-Bois, Garches, Gennevilliers, Gentilly, Issy-Les-Moulineaux, Ivry sur Seine, Joinville-Le-Pont, L’Hay-Les-Roses, La Défense, La Garenne Colombes, Le Petit Clamart, Le Pré-Saint-Gervais, Le-Kremlin-Bicêtre, Le-Perreux-Sur-Marne, Les Lilas, Levallois-Perret, Maisons-Alfort, Malakoff, Marnes La Coquette, Meudon, Montreuil, Montrouge, Nanterre, Neuilly Sur Seine, Nogent-Sur-Marne, Pantin, Parc des Expositions de Villepinte, Puteaux, Rosny Sous-Bois, Rueil Malmaison, Rungis, Saint-Denis (la Plaine), Saint-Mandé, Saint-Maurice, Saint-Ouen, Sceaux, Sèvres, St Cloud, St-Maur-Des-Fosses, Suresnes, Vanves, Vaucresson, Versailles, Ville-D’Avray, Villejuif, Vincennes, Vitry-Sur-Seine), (hereinafter referred to as the Zone) and the Parisian airports of Roissy Charles de Gaulle and Orly (hereinafter referred to as the Airports)
- Between the address specified by the CLIENT located in the Zone and the Parisian stations (Paris Saint Lazare, Paris Montparnasse, Paris Bercy, Paris Austerlitz, Paris Gare de Lyon, Paris Nord and Paris Est) (hereinafter referred to as the Stations)
- Between Airports and the address specified by the CLIENT located in the Zone
- Between Stations and the address specified by the CLIENT located in the Zone
- Between Stations and Airports
- Between Stations
- Between Airports
The SERVICE PROVIDER supplies a taxi booking service.
With respect to a shared taxi journey, the SERVICE PROVIDER is responsible for finding other passengers willing to share the taxi.
With respect to the booking service, the SERVICE PROVIDER is responsible for booking a taxi as soon as possible via a dispatcher with a network of affiliated taxi drivers.
With this in mind, the CLIENT entrusts the SERVICE PROVIDER with: :
- Booking a taxi to carry out the journey
- Providing the taxi driver with information pertaining to the trip. Consequently, the CLIENT accepts that the driver may not necessarily take the shortest route. The CLIENT is not permitted to ask the driver to pick up or drop off other passengers.,
- • Paying the rate for the trip and guaranteeing acceptance of the payment by the taxi driver.
With regard to a shared taxi journey, the SERVICE PROVIDER undertakes to find other passengers to share the taxi.
This service is reserved for natural persons as well as legal persons operating on behalf of their employees or representatives. The SERVICE PROVIDER cannot accept bookings made on behalf of unaccompanied minors.
These general terms and conditions aim to define the processes and services offered by the SERVICE PROVIDER. They are available to read online at www.g7partage.com.
The SERVICE PROVIDER reserves the right to modify the terms of these general terms and conditions at any time. The applicable provisions are those in force on the day on which booking is confirmed. By placing a booking, the CLIENT acknowledges having read and accepted these terms.
Booking implies the CLIENT’s full, complete and irrevocable compliance with these general terms and conditions to the exclusion of all other documents such as brochures, catalogues or websites issued by the SERVICE PROVIDER or one of its operators or partners, which are provided on an indicative basis only.
2.1 Booking conditions
Bookings may only be made online, by phone or via the iPhone app.
- – Bookings for Zone to Airports or Zone to Stations trips must be made at least 3 hours prior to the desired departure time.
- – Bookings for Airports to Zones, Stations to Zones, Stations to Stations, Airports to Stations, Stations to Airports or Airports to Airports trips can be made instantly.
To ensure the booking has been confirmed, the CLIENT must take care to fill in the booking form correctly and in its entirety, and must ensure all information provided is true and accurate. Mobile phone numbers provided must be valid and in use on the day of the trip. In the event of inaccurate information provided by the CLIENT, the SERVICE PROVIDER cannot be held responsible for shared taxi trips failing to take place.
The CLIENT shall receive an order confirmation email. The CLIENT must print the booking confirmation email to show the driver upon pick-up. The G7 Sharing reference number can also be provided to the taxi driver instead. Failure to show booking confirmation or a G7 Sharing reference number will result in pick-up being aborted, with the booking considered as cancelled by the CLIENT and no refund possible.
2.2 Changing bookings
Changes may be made online, by phone or via the iPhone app only. Conditions for amendments vary according to the type of trip booked. Approved changes will not result in additional change fees being billed. However, the price of the new trip may differ from that of the initial trip according to the rates applied.
- Zone to Airport and Zone to Station trips may be changed provided that the request to do so is made no later than 3 hours prior to the beginning of the pick-up time slot selected upon booking. Beyond this deadline, no changes may be made.
- Airports to Zones, Stations to Zones, Airports to Stations, Stations to Airports, Airports to Airports and Stations to Stations trips may be changed provided that the request to do so is made no later than midnight on the day following the initial pick-up day selected upon booking.
2.3 Cancelling bookings
Cancellations may be made online, by phone or via the iPhone app only.
Conditions for cancellations vary according to the type of trip booked and depending on whether or not the CLIENT has opted for cancellation insurance.
Cancellations result in trip refunds at no additional cost.
For Zone to Airports or Zone to Stations trips:
- All cancellation requests must be made no later than 8pm the night before the pick-up day selected upon booking.
- In the event that the CLIENT has opted for cancellation insurance, cancellation requests must be made no later than 3 hours prior to the beginning of the pick-up time slot selected upon booking.
- Beyond this deadline, cancellations will not be refunded.
For Airports to Zones, Stations to Zones, Stations to Stations, Airports to Airports, Stations to Airports and Airports to Stations trips:
- All cancellation requests must be made no later than 8pm the night before the pick-up day selected upon booking.
- In the event that the CLIENT has opted for cancellation insurance, cancellation requests must be made no later than midnight on the day following the pick-up day selected upon booking.
- Beyond this deadline, cancellations will not be refunded.
3/ PICK-UP PROCEDURES
The CLIENT undertakes to comply with the pick-up procedures specified in the order confirmation email. Failure to comply with the procedure by the CLIENT will result in pick-up failing to be carried out in the intended conditions. In this case, the SERVICE PROVIDER cannot be held responsible for the trip failing to take place. For trips to the Airports or Stations, the CLIENT must be ready for pick-up at the address or place indicated.
- – In a shared taxi: the client must be ready from the start of the pick-up time slot given in the order confirmation email.
For trips departing from Airports or Stations, the CLIENT must call the SERVICE PROVIDER’s call centre upon collecting their luggage for information on their taxi pick-up point. The CLIENT must be ready at the pick-up point 5 minutes after the call. The taxi will arrive at the pick-up point:
- – In a shared taxi: within 30 minutes following the CLIENT’s call. This waiting time may sometimes be extended to 45 minutes.
4/ TERMS OF SERVICE
4.1 Passenger numbers
In a shared taxi, bookings are limited to 3 passengers per booking.
Passengers not included in the booking will not be permitted to travel.
In a shared taxi, the CLIENT is permitted to travel with 1 piece of boot luggage and 1 piece of hand luggage at no extra cost. Any additional luggage must be mentioned upon booking and will be billed at 1 euro (incl. tax), with 1 extra piece of luggage per passenger permitted. The taxi driver reserves the right to deny the CLIENT access to the vehicle in the event of failure to comply with the number of bags indicated on the order confirmation email. In this event, no refund will be provided.
Hand luggage includes: handbags, small backpacks and laptop bags. Luggage to be stored in the boot must not exceed 70x50x20cm.
Animals are not permitted to travel.
4.4 Booster seats
A shared taxi with booster seats can be made available, subject to a limit of one booster seat per booking, provided this option is booked in advance. Booster seats are billed at 3 euros (incl. tax) each.
5.1 CLIENT responsibility
- The CLIENT undertakes to comply with the instructions provided by the SERVICE PROVIDER as provided for in Article 3 of these terms and conditions.
- The CLIENT is not permitted to change the itinerary loosely defined by the SERVICE PROVIDER, nor to change the pick-up and drop-off addresses and locations provided upon booking, nor the pick-up order established by the SERVICE PROVIDER in the event of a shared taxi trip.
- The CLIENT undertakes to behave appropriately and to comply with laws and regulations in force when travelling in the taxi.
- The CLIENT is responsible for the personal belongings in their care. They must ensure they take all personal belongings with them when they leave the vehicle.
5.2 SERVICE PROVIDER’s responsibility
The SERVICE PROVIDER undertakes to book a taxi on behalf of the CLIENT as soon as possible with a Third Party company (taxi dispatcher).
Consequently, the SERVICE PROVIDER cannot guarantee taxi availability. In the event that a taxi is not available, the SERVICE PROVIDER shall refund the CLIENT for the amount paid.
It is explicitly noted that the arrival time indicated on the booking confirmation email is an estimate. The SERVICE PROVIDER cannot be held responsible for delays.
The SERVICE PROVIDER cannot be held responsible for delays resulting from force majeure or provoked by the CLIENT.
In addition, for transfers to the Airports and Stations the SERVICE PROVIDER shall provide the client with a recommended pick-up time according to the CLIENT’s desired arrival time at the airport or station. This recommendation uses an estimated transfer time based on traffic forecasts in normal traffic and road conditions. This recommendation is provided on an indicative basis only, and has no contractual value. Exceptional events (such as road accidents, road closures, demonstrations, extreme weather conditions) are likely to skew traffic forecasts and will result in a delay with respect to estimated times. In this case, the SERVICE PROVIDER cannot be held responsible.
In cases in which the SERVICE PROVIDER may be held responsible, only the amount billed by the SERVICE PROVIDER shall be refunded as compensation for damages, in compliance with the provisions of Article 1150 of the Civil Code.
Finally, the SERVICE PROVIDER cannot be held liable for loss, damage or theft of cash, bank notes, furs, jewellery or precious items.
6 / TERMS OF PAYMENT
The price paid by the CLIENT is an All-Inclusive Fee.
An All-Inclusive Fee means the total amount of accumulated costs for the services covered by the booking. This amount includes all taxes.
The CLIENT may pay the All-Inclusive Fee by bank card or PayPal only, with payment required upon booking. Failure to pay shall result in an invalid booking.
The amount shall be immediately debited from the CLIENT’s bank card following verification of the latter’s details, and upon authorisation from the CLIENT’s bank card issuer.
In compliance with Article L.132.2 of the Monetary and Financial Code, payment made with a payment card is irrevocable. By entering information pertaining to their bank card, the CLIENT authorises the SERVICE PROVIDER to debit an amount corresponding to the All-Inclusive Fee from their card.
The CLIENT therefore confirms that they are the cardholder for the card to be debited, and that the name that features on the bank card is effectively their own. The CLIENT is required to enter the sixteen-figure bank card number and expiry date as well as the security code, where applicable.
If the amount for the All-Inclusive Fee cannot be debited, the booking shall be immediately cancelled.
The SERVICE PROVIDER makes every effort to ensure the confidentiality and security of data shared on the G7 SHARING site.
In the event of booking changes resulting in a change of price (whether increased or decreased), the CLIENT must proceed to pay for their new order in full, and shall be refunded for the full amount of their initial order.
Where applicable, refunds shall be made within 72 hours and shall be re-credited to the account debited upon booking.
7/ ABSENCE OF A RIGHT OF WITHDRAWAL
In compliance with Article L.121-20-4 of the Consumer Code, the CLIENT has no right of withdrawal.
8/OPTIONAL CANCELLATION INSURANCE
The CLIENT may purchase cancellation insurance for an average cost of 2 euros per booking.
This insurance allows the CLIENT to enjoy favourable conditions in the event of booking changes or cancellations as stated under Article 2 of these terms and conditions.
9/ INTELLECTUAL PROPERTY RIGHTS
The SERVICE PROVIDER’s brand name, G7 SHARING, as well as all trademarks, whether figurative or not, and more generally all trademarks, illustrations, images and logos referring to the services, whether registered or unregistered, are and shall remain the exclusive property of the SERVICE PROVIDER. Any whole or partial reproduction, modification or use of these trademarks, illustrations, images and logos, irrespective of purpose, medium and format, without the SERVICE PROVIDER’s prior express approval, is strictly prohibited. The same applies to any of the aforementioned elements being combined with or used alongside any other trademark, symbol, logo and more generally any distinctive sign designed to form a composite logo. The same applies to all copyrights, designs, models and patents, which are the SERVICE PROVIDER’s property.
10 / REPRODUCTION OF ARTICLES R.211-3 TO R.211-11 OF THE FRENCH TOURISM CODE
“Article R.211-3: Subject to the exclusions set out in the third and fourth paragraphs of Article L. 211-7, any offer and sale of travel services or stays must give rise to proper documentation that complies with the rules defined in this section.
In the event of sales of plane tickets or train tickets not including any services related to these forms of transport, the vendor must provide the buyer with one or several travel tickets valid for the entire journey, issued by or on behalf of the transporter. With respect to on-demand transport, the name and address of the transporter for whom the tickets are being issued must feature on the tickets.
Separate invoicing of the various components of a tourist package does not release the vendor from its obligations under the regulatory provisions of this section.
Article R.211-3-1: The act of sharing pre-contractual information or making contractual conditions available must be carried out in writing. This may be carried out by email under the conditions of validity and execution set forth under Articles 1369-1 to 1369-11 of the Civil Code. This must include the vendor’s name or trade name and address, as well as information pertaining to registration with a registry as stipulated under Article L. 141-3, or, where applicable, the name, address and registration details for the association or union mentioned in the second paragraph of Article R. 211-2.
Article R.211-4: Prior to the signature of a contract, the vendor must provide the consumer with information regarding prices, dates and other details related to the services provided for the trip or stay, such as:
1° Destination, means, characteristics and categories of the transport used;
2° Accommodation type, location, level of comfort and main features, its category and tourism ranking with respect to the host country’s standards or regulations;
3° Catering services provided;
4° Itinerary details for tours;
5° Administrative formalities and health checks to be carried out by nationals or citizens of a country outside of the European Union or European Economic Activity Area, particularly with respect to border crossings and related time-frames;
6° Tours, trips and other services included in the package or potentially available upon payment of an additional fee;
7° Minimum or maximum group numbers required for the trip or stay to take place, as well as the deadline for notifying consumers of a potential trip or stay cancellation if the trip or stay is subject to a minimum or maximum number of participants, with this date set no less than twenty-one days prior to the departure date;
8° The amount or percentage of the price to be paid as a down payment upon signing the contract, as well as a full payment schedule;
9° Price revision terms as provided for by the contract in application of Article R. 211-8;
10° Conditions for cancellation of a contractual nature;
11° Conditions for cancellation defined under Articles R. 211-9, R. 211-10 and R. 211-11;
12° Information concerning optional insurance contracts covering the consequences of some cancellation cases or a travel assistance contract covering some specific risks, notably repatriation fees in case of accidents or illness;
13° If the contract includes air travel services, information pertaining to each leg of the flight, as stated in Articles R. 211-15 to R. 211-18.
Article R.211-5: Prior information provided to the consumer binds the vendor, unless the latter states in the information that it expressly reserves the right to change some of its elements. In this case, the vendor must clearly state the extent to which changes may be made, and the elements that may be affected.
In all cases, consumers must be made aware of changes made to the information provided prior to the signature of the contract. Article R.211-6: The contract signed by the vendor and buyer must form a written document in two copies, with one copy provided to the buyer and both signed by the two parties. If the contract is signed electronically, it is subject to Articles 1369-1 to 1369-11 of the Civil Code. The contract must contain the following clauses:
1° The vendor’s name and address, its guarantor and insurer as well as the name and address of the organiser;
2° The destination or destinations of the trip and, in the event of a staggered trip, the various durations of the legs of the journey and their dates;
3° The means, characteristics and categories of the transport used, the departure and return journey dates and locations;
4° Accommodation type, location, level of comfort and main features, its category and tourism ranking with respect to the host country’s standards or regulations;
5° Catering services available;
6° Itinerary details for tours;
7° Tours, trips and other services included in the total price of the trip or stay;
8° The total price for the services billed as well as an indication of any potential revisions to the billed price under the provisions of Article R. 211-8;
9° Information, where applicable, concerning fees or taxes related to some services such as landing fees or boarding taxes in ports and airports and tourist taxes when not included in the price of the provided service(s);
10° Payment methods and schedule; the last payment to be made by the buyer cannot be less than 30% of the price of the journey or stay and must be made upon receiving the travel or stay documents;;
11° Any particular conditions requested by the buyer and accepted by the vendor;
12° Procedures by which the buyer may file a complaint against the vendor for non-performance or poor execution of the contract, with the complaint being filed as soon as possible, by any means resulting in the vendor issuing proof of receipt, and where applicable, sent in writing to the relevant travel organiser and service provider;
13° The deadline by which the vendor must inform the buyer of a trip or stay cancellation in cases where a trip or stay may only take place with a minimum number of participants, in compliance with the provisions of 7° of Article R. 211-4;
14° Conditions for cancellation of a contractual nature;
15° Conditions for cancellation defined under Articles R. 211-9, R. 211-10 and R. 211-11;
16° Details concerning the risks and amounts covered by the insurance policy covering the consequences of the vendor’s professional liability;
17° Details concerning the insurance policy covering the consequences of some cases of cancellation taken out by the buyer (policy number and name of insurer) as well as details for the travel assistance contract covering some specific risks, notably repatriation costs in the event of an accident or illness. In this case, the vendor must supply the buyer with a document detailing at least the covered and excluded risks;
18° The deadline for informing the vendor in the event that the buyer wishes to terminate the contract;
19° The obligation to provide the buyer with the following information at least ten days prior to the scheduled departure date:
a) The name, address and phone number of the vendor’s local representative, or failing this, the names, addresses and phone numbers of local bodies capable of assisting the consumer in the event of difficulty, or failing this, a phone number the vendor may be reached on in an emergency;
b) For trips and stays involving minors abroad, a phone number and address at which the child or their on-site trip representative may be reached directly;
20° The break clause and clause concerning the penalty-free refund of amounts paid by the buyer in the event of non-compliance with the obligation to provide information detailed in 13° of Article R. 211-4;
21° The obligation to provide the buyer with their departure and arrival times, in good time before the beginning of the trip or stay.
Article R.211-7: The buyer may assign their contract to an assignee fulfilling the same conditions as the former to undertake the trip or stay, provided the journey has not yet begun.
Provided no stipulation more favourable to the assignor is in place, the assignor must inform the vendor of their decision by any method resulting in proof of receipt, no later than seven days prior to the beginning of the trip. This deadline is extended to fifteen days for cruises. In no case is this assignment subject to the vendor’s prior approval.
Article R.211-8: When the contract includes the express possibility of prices being revised, subject to the limits set out in Article L.211-12, the contract must define the precise means by which prices, whether decreased or increased, price changes and in particular transport costs and related taxes are calculated, as well as currency conversions that may affect the price of the trip or stay, the proportion of the price to which the variation applies, and the exchange rate(s) used as a benchmark when establishing the price that features on the contract.
Article R.211-9: If the vendor is obliged to make changes to a key component of the contract prior to the buyer’s departure, such as a significant increase in price, and if they fail to meet the obligation of information as stated in 13° of Article R. 211-4, the buyer may, without prejudice to their right to seek compensation for any potential damages, and after having been informed of the fact by any means resulting in proof of receipt:
-terminate the contract and receive a full and immediate refund of any amounts paid;
-accept the change or replacement journey offered by the vendor, in which case an amendment to the contract specifying all changes made shall be signed by the parties, with any reduction in price being deducted from any potential outstanding amounts due to be paid by the buyer, or if payment made by the latter exceeds the price of the modified service, with any overpayment being refunded prior to the date of departure.
Article R.211-10: In the case outlined under Article L. 211-14, if the vendor cancels a trip or stay prior to the buyer’s departure, it must inform the buyer by any means resulting in proof of receipt. The buyer shall then receive a full and immediate refund of any amounts paid, and this without prejudice to the buyer’s right to seek compensation for any potential damage. In this case, the buyer shall receive compensation at least equal to the penalty that would have been incurred had they been responsible for the cancellation on the same date.
The provisions of this article shall in no way undermine reaching an amiable contract resulting in the buyer accepting the replacement trip or stay offered by the vendor.
Article R.211-11: If, after the buyer’s departure, the vendor is incapable of providing a large proportion of the services specified under the contract, accounting for a significant percentage of the price committed to by the buyer, the vendor must immediately take the following measures, without prejudice to seeking compensation for any damages that may potentially occur:
-either offer replacement services for the planned services, bearing responsibility for any potential additional costs, and if the services accepted by the buyer are of lesser quality, the vendor must refund the difference in price upon the buyer’s return;
-or, if the vendor cannot offer any replacement service or if the latter is refused by the buyer for valid reasons, the vendor must provide the buyer with transport tickets at no extra cost to ensure their return journey in conditions deemed to be of equal standards, to the point of departure or a location agreed upon by the two parties.
The provisions of this article are applicable in the event of non-compliance with the obligation outlined in 13° of Article R. 211-4.”
11 /REQUIRED INFORMATION (ART. L.221.10 OF THE TOURISM CODE)
Organiser and vendor: AGENCE VOYAGES ET BUSINESS, Société par Actions Simplifiée [Simplified Joint-Stock Company] with head office located at 22-28, rue Henri Barbusse – 92110 Clichy, registered at the RCS [Registry of Trade and Commerce] of Nanterre under number 379 993 553.
Telephone: +33(0)1 41 27 66 77
Email: [email protected]
Financial Guarantor: CREDIT LYONNAIS, 19 Boulevard des italiens – 75002 Paris
Professional Liability Insurance: COVEA RISKS, 19, 21 Allée de l’Europe – 92616 Clichy Cedex
The financial consequences of the professional liability resulting from the AGENCE VOYAGES ET BUSINESS’ area of business are covered, which may arise:
- With respect to the buyer, resulting from a failure to fulfil or partial fulfilment of the obligations under this contract, whether the obligations in question are to be executed by their own care or by other service providers, without prejudice to their right to take action against the latter;
- • Due to damages caused to clients, service providers or third parties following mistakes, errors (de facto or legal), omissions or negligence when marketing, organising and selling the services defined under Articles 1 and 25 of law n°92-645 of 13 July 1992, whether due to the insured party or its agents, whether salaried or contracted, as well as all parties related to the insured party under the conditions set out in Articles 26 and 27 of Decree n°94-490 of 15 June 1994;
- Due to the loss, deterioration or theft of luggage and items entrusted to the insured party by the client;
- Due to missing transport tickets and/or additional services entrusted to the insured party by transport companies.
12 / COMPLAINTS
The CLIENT must send any potential complaints to the customer service department by post or email, quoting their booking reference number and booking date.
13 / APPLICABLE LAW
These General Terms of Condition are governed by French law.